PRIVACY POLICY

We collect information directly from you when you interact with us. This includes:

• Contact and Account Details: Your name, email address, shipping address and phone number, used for creating your account and managing your orders.

• Transaction Details: Information related to your purchases and service enquiries. Note: We use secure, third-party payment providers and we do not store your credit card information.

• Bespoke Design Details: Specific preferences, ring sizes, design ideas, images, or files you share with us to help craft your unique custom jewellery piece.

• Partnership Details: Business name, registration numbers and contact information needed for our Wholesale Partnerships program.

• Website Usage Details: Information collected automatically when you browse our site (like your IP address or which pages you view). We use this to improve your shopping experience and ensure our site is working correctly.

We use your information only for purposes essential to providing our high-quality services:

• To Fulfill Your Orders: To process your purchases, manage custom commissions, facilitate your sourcing requests and ship your items.

• To Provide Personalised Service: To respond to your questions, assist with returns and provide dedicated support for your bespoke or wholesale needs.

• Marketing and Updates: To send you updates about new collections, exclusive partner offers or brand news, but only if you have specifically chosen to receive them.

• Security: To protect our website and customers against fraudulent transactions and ensure the security of your data.

We will never sell your personal information. We only share your data with trusted external companies to ensure our business can function effectively:

• Essential Service Providers: We share necessary details (like your address) with companies that help us run the business, such as secure payment processors, shipping carriers and website hosts. These partners are required to protect your data.

• Compliance and Safety: We may disclose information if required by law or court order, or when necessary to protect the rights and safety of Ruhuna Gemstones or our customers.

• International Transfers: As we work with specialised suppliers globally, your information may need to be transferred to other countries (like Sri Lanka) for sourcing or processing. If this happens, we take steps to ensure your data is protected.

You maintain control over your personal information and have the right to:

• Access and Correct: Request a copy of the information we hold about you and ask us to correct any details that are inaccurate or incomplete.

• Opt-Out: Stop receiving marketing and promotional emails from us at any time by clicking the unsubscribe link found in every email. We will process your request within five working days.

• Request Deletion: Ask us to delete your personal information when it is no longer required for legal or business reasons (such as fulfilling a warranty or maintaining a transaction record).

We take all reasonable steps to protect your personal information from misuse, loss or unauthorised access. We use industry-standard security measures, including strong encryption and secure server practices, to safeguard your data.